Return Policy

A positive online shopping experience does not end when an order is placed. Customers should feel comfortable and confident throughout the entire journey, including after their items arrive. Because purchases made online cannot be examined in person beforehand, there may be occasions when a product does not fully meet expectations once it is received. To address this, a structured and customer-focused return and refund process is in place to provide a reasonable opportunity to evaluate each purchase and decide whether it is the right fit.

From the date an order is confirmed as delivered, customers are given a thirty-day window to review their item and determine if they wish to keep it. This timeframe is designed to allow enough flexibility to assess appearance, construction, functionality, and overall suitability without feeling pressured. The goal is to offer reassurance while maintaining clear and consistent guidelines that support fairness for both customers and operations.

For a return to be considered, items must be in original condition. Products should remain unused, unwashed, and free from damage, wear, alterations, or odors. All original components must be included, such as packaging, tags, labels, inserts, manuals, and any accessories provided with the order. Maintaining these standards ensures that returned items can be properly inspected and processed efficiently. Proof of purchase is also required so the order can be accurately identified and verified. Returns that do not meet these criteria or cannot be matched to an original transaction may not be approved.

The return process begins by contacting customer support via email to request authorization. Each request is reviewed individually to confirm eligibility under the policy. Items sent back without prior approval may experience processing delays or may not be accepted. Once authorization is granted, customers receive clear instructions on how to prepare and ship the item. Following these instructions carefully helps prevent damage during transit and supports timely handling upon arrival.

After a returned item is received, it undergoes an inspection to confirm that all conditions have been satisfied. If approved, a refund is issued to the original payment method used at checkout. Refund processing typically takes up to ten business days, though actual posting times may vary depending on the customer’s financial institution or payment provider. Customers who have questions about refund status can contact support for updates and assistance.

Customers are encouraged to review their orders promptly upon delivery. If an item arrives defective, damaged, or incorrect, reaching out as soon as possible allows the issue to be resolved quickly. Depending on the situation, a replacement or refund may be offered. Early communication helps ensure faster resolution and a smoother overall experience.

Some products may be excluded from returns due to their nature, including custom-made items, hygiene-sensitive goods, or other specified categories. If there is uncertainty about eligibility, contacting customer support before initiating a return can help clarify available options and avoid unnecessary steps.

Direct exchanges are generally not available. Customers who would like a different size, color, or variation should return the original item and place a new order for the preferred option. This method keeps inventory records accurate and often results in quicker fulfillment of the replacement selection.

Customers located within the European Union may have additional statutory rights, including the ability to cancel or return an order within fourteen days of delivery without providing a reason, provided the product is returned in acceptable condition with all original components. These rights exist alongside the standard policy and may vary based on local regulations.

The overall aim of this return and refund approach is to be transparent, fair, and easy to understand. Clear guidelines and responsive support are intended to give customers confidence when making purchasing decisions. Whether a customer chooses to keep an item or send it back, the process is designed to be respectful, straightforward, and supportive from start to finish.